Deliveries and Returns
Deliveries on orders over R800 include a free shipping option. The order will be despatched via Standard Delivery as described below. Should you wish to receive your order via Express Delivery this option is available at a cost of R195.00.
Free Delivery orders over R900 - R0.00
Available on orders over R800.00. Delivered via Standard Delivery method (please see below).
Standard Delivery under R900 - R98.00
Delivery will usually take 3-5 working days to arrive. Please see terms below.
Express Delivery - R250.00
Delivery will usually take 1-2 working days to arrive. Please see terms below.
Delivery times are calculated according to the Main Centres in South Africa. If you fall outside any of the Main Centres please add 1 working day to the lead time. Main Centres include any destination within a 50km radius of the following cities:
Pretoria, Johannesburg, Bloemfontein, Cape Town, George, Port Elizabeth, East London, Durban, Pietermaritzburg, and Polokwane (Pietersburg).
If your location incurs an additional delivery cost this will be for your account. At this point we will notify you via email and you will be given the option of whether to continue with the transaction, make an alternative arrangement for pickup/postage or discontinue the transaction upon which time we will refund you in full.
Exchanges, Returns, & Cancellations
Exchanges (Free Swap/Collect/Delivery)
It is important to us that you get the right size and fit with our apparel. We put great effort into providing you with Size Advice in every product description. Please make sure you read the Size Advice to ensure you get the best fit possible.
A client can, within 3 days of receipt of a product, request to swap an item for another size, or another style. The collection/swap/return is a FREE service offered.. To initiate the exchange process email us at email@example.com with your order number and exchange request. Our couriers will deliver the new product, and at the same time collect the product to be returned. Place the product to be returned in the Return Envelope as provided by the couriers. If we happen to be out of a size/style you want, you can pick another similar product, or, we will give you a store credit voucher which will have no expiry date and can also be redeemed at the Concept Moove Shop Claremont , Cape Town.
Once we receive your returned product, we will check to make sure that it is still in its original condition and dispatch the requested swap.
Should we not have a suitable swap option we will email you the store credit voucher.
We must be notified within 7 days of receipt of a product, that you wish to return the product. All returns must be in original condition, with label attached, and sent back to us within 7 - 10 days of receipt of the product.
We offer store credit vouchers for returns which will have no expiry date and can also be redeemed at our Concept Moove Shop in Claremont , Cape Town.
To initiate the return process email us at firstname.lastname@example.org with your order number and return reason.
In order to receive the store credit voucher, you need to send (courier) the product back to us, with clear instructions and the order number.
Send the product to: Vivobarefoot ZA , C/o Moove , 12 Cavendish Street , Claremont , Cape Town , 7708
Once we receive your returned product, we will check to make sure that it is still in its original condition.
We will email you the Store Credit Voucher.
We take great care to provide you with an easy and pleasant online shopping experience. A great deal of effort goes into providing you with as much information as possible to ensure that you have a pleasant shopping experience. Please make sure that you are happy that you are making an informed buying decision when going through with the transaction. If you have any questions we are available between 9:30am and 4:30pm - please call the number on the homepage. In the event that between paying for the transaction and us shipping the product(s) you decide you no longer wish to commit to the purchase a store credit will be issued.
To initiate the cancellation process email us at email@example.com with your order number and cancellation reason.
We will email you the store credit voucher.
Faulty or Damaged Goods
Every effort is made to ensure that you receive neither faulty nor damaged goods. At the time of dispatch the items are individually inspected before being packed. In the unlikely event that you receive a faulty or damaged item please notify us and we will provide a replacement. In the event that we do not have a suitable replacement a store credit will be provided.
To initiate the faulty item process email us at firstname.lastname@example.org with your order number and description of fault / damage.